Refund policy
Effective Date: 2/9/27
Business Name: [The Mutual Man / Cozy City Living II LLC]
Website: themutualman.com
1) Digital Products (Wallpapers, Downloads, Guides)
Because digital products are delivered instantly:
• All digital product sales are final
• No refunds once a file has been downloaded or accessed
Exceptions may be made if:
• You were charged multiple times by mistake
• The file is corrupted or cannot be accessed
If you experience a technical issue, contact us and we will help resolve it.
2) Coaching Services
Cancellations
You may reschedule or cancel with at least 24 hours notice.
Late Cancellations or No-Shows
Sessions missed without 24 hour notice may be forfeited and are non-refundable.
Refunds
Refunds are generally not offered after a coaching session has taken place. If a serious issue occurs, we may review requests case by case.
3) Merchandise (Physical Products)
If you sell merch:
• Returns accepted within [14 or 30] days of delivery
• Item must be unused and in original condition
• Customer covers return shipping unless item is defective
Refunds are issued after the item is received and inspected.
No refunds for:
• Worn or used items
• Final sale items
4) Community Memberships (Skool, Groups, Subscriptions)
• Membership fees are non-refundable once access is granted
• Cancel anytime to prevent future billing
• No partial refunds for unused time
If there is a billing error, contact us.
5) How to Request Help
For support or refund requests, contact:
Email: themutualmanbiz@gmail.com
Include your order number and details.
We aim to respond within [48 hours].